Returns & Exchanges
Due to the perishable nature of our food products, we do not accept returns; however, we are committed to ensuring your satisfaction with every meal. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the product, especially focusing on any damage or incorrect items received.
Contact Support
Email our customer service team with your order number and the attached photos to initiate your claim.
Quality Review
Our quality assurance team will review your request within 48 hours to verify the issue and approve the resolution.
Receive Resolution
Once approved, a refund will be processed to your original payment method or a fresh replacement order will be shipped at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing